ABSTRACT

Fusing the academic with the applied, this book provides a comprehensive introduction to social media for future communications professionals.

While most social media texts approach the subject through either a theoretical, scholarly lens or a professional, practical lens, this text offers a much-needed linkage of theory to the practical tactics employed by social media communicators. Concise and conversational chapters break down the basics of both social media theory and practice and are complemented by sidebars written by scholars and industry professionals, chapter summaries and end-of-chapter exercises.

This book is ideal for introductory social media courses in communication, public relations and mass communication departments, as well as courses in digital media and public relations.

Online resources include social media writing templates, sample posts and content calendar templates. Please visit www.routledge.com/9781032185873.

part 1|67 pages

What Is Social Media?

chapter 1|14 pages

Defining Social Media

chapter 2|13 pages

Evolution of Social Media

chapter 3|20 pages

Categories of Social Media

part 2|53 pages

Social Media and Theory

chapter 5|11 pages

Theory and Communications Research

chapter 6|11 pages

Mass Communication Approaches

part 3|75 pages

Social Media Practice and Strategy

chapter 10|15 pages

Content Strategies

chapter 11|13 pages

Writing for Social Media

chapter 12|16 pages

Customer Service and Crisis Management

chapter 13|14 pages

Social Media Policies, Laws and Ethics