ABSTRACT

Interdisciplinary in terms of both its coverage and contributions, The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry provides an informative and systematic guide to the current state of knowledge on workforce diversity and its management.

Providing empirical knowledge and reflective practice on diversity issues and their management in the hospitality industry, this handbook includes chapters written by a plethora of experts in the diversity management (DM) field, including scholars, academics, and industry experts, such as managers from leading hospitality industry firms. Logically structured and embellished with illustrative figures throughout, the volume provides critical reviews and an appraisal of current research and the future development of conceptual and theoretical approaches to diversity, equity, and inclusion (DEI) management in the hospitality industry, including dimensions of diversity in hospitality, such as gender, cultural/ethnic, age, disability, sexual orientation, and Indigenous workers. Elucidative examples are used from different countries such as Australia, Austria, Canada, Japan, United Arab Emirates, and India, and the volume takes a solution-based approach, providing future directions for emerging diversity researchers.

Global in perspective, this book is a pivotal teaching resource for academics, an illustrative reference resource for Ph.D. students and early career researchers who work on workforce diversity and a practical guide for managers and HR consultants. It will also appeal to wider audiences, including those in tourism, recreation and leisure studies, and other professional fields.

part I|7 pages

Introduction to the handbook

part III|123 pages

Dimensions of diversity in hospitality

part IV|87 pages

Diversity management perspectives

chapter 13|9 pages

Workforce diversity and management in the hospitality industry

An equal employment opportunity and affirmative action perspective

chapter 14|15 pages

Diversity recruitment in hospitality

Attracting more applicants and a wider talent pool through employer branding

chapter 16|12 pages

Glass Ceilings and Sticky Floors

Antecedents of gender pay equity in the hospitality industry

part V|76 pages

Global diversity management

part VI|42 pages

Diversity, equity, and inclusion management in the hospitality industry – practice

part VII|54 pages

Emerging issues and the future of diversity, equity, and inclusion management in the hospitality research