ABSTRACT
Technological advances and the drive to digitalize business processes in aviation, tourism, and hospitality have forced the industries to go along with the digital movement. The results are often mixed. This book brings together contributions from leading scholars in the field and explores the digital transformation in these industries in Southeast Asia.
The book looks at the impact of digital transformation on the region and the issues and challenges brought about by this transformation. It also addresses trends in the industries from blockchain technology, AI, biometric and mobile technology applications to in-flight catering. It examines the impact of COVID-19 on the industries and how the pandemic has led to businesses adopting new business models. Through the case studies of digital adoptions in the region, readers will gain insights on how the countries have leveraged new technologies and the implementation processes to drive digital transformation.
The book aims to help scholars and policy makers understand the digital advances in the industries to better formulate responses in research and policy making and deliver effective digital transformation.
TABLE OF CONTENTS
part 1|38 pages
The Contexts
part 2|52 pages
Examples
chapter 3|18 pages
Blockchain Technology in Aviation, Tourism, and Hospitality
chapter 4|9 pages
Artificial Intelligence, Biometric Technology, and Mobile Technology Application in Aviation and Tourism
chapter 5|14 pages
Big Data Analytics in the Southeast Asian Aviation, Tourism, and Hospitality Industries
chapter 6|9 pages
Technology and In-Flight Catering
part 3|82 pages
The Southeast Asia Specific Cases
chapter 8|23 pages
A Chaotic or Orderly Digitalization?
chapter 10|16 pages
An Empirical Study on the Technology Usage Dimensions within the Tourism Craft Industry in Bali, Indonesia
part 4|50 pages
COVID-19 and Post-COVID-19 Challenges and Implications
chapter 12|13 pages
Tourism Business in the COVID-19 Pandemic
chapter 15|8 pages
Technology and Safety of Aviation and Tourism
part 5|14 pages
Future Research Agendas