ABSTRACT
Having followed all the preparations of the cultural change programme, it is time to see what happens when the designed set of activities and various resources for organizational development meet the managers and employees they are supposed to make more responsive to customer needs, more skilled and willing to do teamwork and, in the case of the managers, better leaders. We start by looking at specific practices associated with the programme and then move on to how various participants interpreted the content and practices of the culture change programme, before addressing outcomes, as indicated by responses some months after the scheduled activities.
