ABSTRACT
Introduction In previous chapters, ICT, organizational and institutional change have been discussed in the context of information societies, organizations in general, and bureaucracy in particular, in inter-organizational relations and in e-government initiatives (of all flavours). One of the more crude questions one can ask is what we can expect from ICT applications. In Chapter 1, I have argued that this question is indeed crude and more difficult than is apparent at first sight, and at least raises questions about what kind of reasoning one uses in the relation between ICT and public administration (technological determinism, social shaping of technology). Having said this, this does not render the original question less relevant.
