ABSTRACT
The concept of “maturity models” was first introduced by IBM in the early 1980s to introduce systematic improvements in organisations’ processes. Information technology has found an increasing role in improving business practices of organisations, from improving the management of supply chain to delivering high quality products and services with greater speed and less cost. Bootstrap is a normative process-based assessment approach for the improvement of the software development process of organisations. The assessment involved the participation of ten and eight members of staff respectively, selected from a vertical section of the organisation ranging from senior management to agents, ensuring an unbiased view of the organisation’s performance. The model proposes four sequential stages which a government organisation might progress through to realise the full potential of e-government. The original drive for developing the Personal Software Process came from reservations raised regarding Capability Maturity Model.
