ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book examines management within the financial services sector could become a major piece of work and, if all aspects of management were to be covered, the task would probably be impossible. It evaluates the impact of information technology internally on organizational design and employees and externally on customer relationships, examining some of the benefits and potential disadvantages for employees and customers of the uses of information technology. The book focuses on some of the current developments in information technology in the financial services sector with particular emphasis on the huge influence of the internet. Organizations within the financial services sector have, arguably, always had strong leaders. That has enabled them to move forward and establish themselves in a position of economic strength.
