ABSTRACT
Introduction Despite the many well-known success stories of the use of Information Technology (IT) to deliver benefits to organisations, there is considerable evidence that the implementation of information systems (IS) can be hazardous. The success of IS is widely accepted throughout IS research as the principal criterion for evaluating information systems. However, theorists have not agreed on the constructs that best represent IS success. The problem lies in the ambiguity of the concept. DeLone and McLean (1992) construct a model that seeks to establish a unifying taxonomy that can be applied in the selection of IS success constructs for study.
