ABSTRACT
Being aware is only the beginning of the process of focusing on what changes would make a significant difference. Our own perceptions of a situation are limited, but we rarely realise our own limitations until we listen carefully to opinions offered by other people. Perceptions and opinions are slippery things, although very important ones in shaping our beliefs and actions. We usually want to find out whether there is any less emotive evidence relating to a situation before we feel confident in making a judgement about how to respond. In this chapter we review some of the ways in which we might find out more and develop a richer understanding of a situation or problem. We also consider how we might ensure that any change we propose presents the possibility of improvement rather than simply something different.
