ABSTRACT

E-governance aspires to integrate information communication technologies (ICTs) with a logic of governance that helps the government control the storage and dissemination of important information to its target population/consumers. All definitions of the term e-governance identify with the overarching objective of increasing information access at an affordable cost. The literature further identifies storage and dissemination capabilities as two key components to e-governance. Cost-effective information storage, though, could save important policy dollars, however dissemination strategies need to partner with an engaged consumer body. Effective e-governance includes two primary tasks: (1) creation of an ICT infrastructure, and (2) preparation of a body of consumers, who are information technology literate. Electronic information literacy refers to the ability of consumers to access, extract, and use necessary information from a designated technology infrastructure. Thus, evaluation of e-governance rests upon its ability to interact with its consumers/citizens (Jordan-Marsh, 2011).