ABSTRACT
Human beings are a complex combination of thoughts, emotions, and physiology. To deny this means denying what makes us human. Workplaces who refute this, or fail to incorporate these ideas into their practices, are open to questions about their ethics. In contrast, embracing the full gambit of the human condition can assist organizations and their employees reach new levels of social and task performance or, at the least, reduce dissatisfaction and disharmony (Pizer and Härtel, 2004). The key to the development of ourselves and our organizations, therefore, is to work with thoughts and emotions in a way that liberates without chaos, accepts without judgment, and enables without commanding. These are the elements of what we refer to throughout this chapter as intelligent emotions management.
