ABSTRACT
This chapter is concerned with the application of Kanji’s Business Excellence Model (KBEM) (Kanji 1998a ) for the purpose of measuring an organization’s Business Excellence (BE). Kanji (1998b) defines Business Excellence Index (BEI) as follows:
The Business Excellence Index (BEI) is a means of measuring customer’s, employer’s and shareholder’s (stakeholder’s) satisfaction simultaneously within an organization in order to obtain a comprehensive evaluation of the organizational performance.
