ABSTRACT
Process evaluation refers to the actual activities carried out by the healthcare providers or the service delivered. It includes the examination of both the process of the programmes’s development and delivery and its impact on those to whom it is addressed. Components should include: programme planning and the sequence of delivery, participation rates, participant characteristics, levels of community awareness of programmes, and resources employed for programme implementation. There are several ways to collect process data such as observation, interview, questionnaire or audit. Whichever source of data is used, some set of objectives is needed as a standard against which to compare the activities.
