ABSTRACT
The day-to-day frustrations of which we are all aware, yet which still remain, are often the most infuriating. For service users, being told nothing can be done, knowing something can be, and not being listened to, are the most common ways care staff create frustration. Taking over and doing the task because of a lack of time, or patience, is another. Being lied to, talked about, laughed at, made to feel inferior, useless and, even worse, a burden are all other ways of increasing levels of frustration.
