ABSTRACT
When stepping into a workplace to make a cost-benefit or workplace assessment we are frequently met with the question ‘where do I find the information?’, but this is the wrong starting point.
The very first question should be ‘what questions should be asked?’ The pertinent questions (those that indicate the important parameters of the work area) will lead to the information (the data) you need. Questions must come before answers, which is logical, and thus the framing of the questions is the first and most important task. The value of the Productivity Assessment Tool, included with this book, is not simply its calculating power but, far more importantly, pointing you in the right direction – posing the right questions. The questions that should be asked will be related to:
• the people involved • their work methods and practices • their equipment.
