ABSTRACT
In the last chapter, I briefly summarized a complex responsive process perspective on organizations. This perspective resonates with my experience, from which I conclude that attempts to understand organizations from a macro perspective meet with limited success. The complex responsive process perspective suggests paying much more attention to the micro detail of communicative interaction in local situations in the living present. This was the way my thinking was moving as I participated in the exercise to measure performance which I will describe in this chapter. Paying attention in this way helped me, I think, to be more effective, precisely because I was paying serious attention to aspects of what was going on in the conversations I engaged in, which previously I had tended to ignore.
