ABSTRACT
Previous chapters have considered business continuity in terms of its evolution, scope and frameworks for analysis. Concern for continuity has emerged from the recognition that things can go wrong and that the prudent organization will seek to anticipate these and make effective preparation for them. Commercial Union’s experience highlights the importance of having continuity plans if organizations are to recover quickly. P&O’s rapid response indicates how a quick response, focused upon key stakeholders can limit the impact of an interruption.
