ABSTRACT

We saw in Chapter 2 that it is too easily assumed that the adoption of IT must lead to job losses – the reality is shown to be much more complex. In this chapter we focus upon how the quality rather than the quantity of jobs is affected by IT. The nature of jobs with an IT content is shown to depend as much upon management attitudes to technology and human relations as upon any inherent tendency to ‘deskilling’ or ‘empowerment’.