ABSTRACT

We introduce Gwen, a newly appointed head of a nursery school, who, though a good practitioner, has had little training in the management of others. The case study is designed to highlight some of the issues that professionals face in a new climate of diverse demands and external pressures. Through an examination of Gwen’s performance we will explore the differences between leaders and managers and invite you to consider some of the skills you will need to develop in order to manage others effectively. Each of the models discussed is followed by a personal audit for you to complete and at the end of the chapter you will find reference to further reading, should you wish to explore an area in more depth.