ABSTRACT
In organizations, measuring performance is an important step in managing performance. In Chapters 6 and 7, we will discuss the importance of having valid selection systems that predict who will be strong performers on the job. To develop effective selection procedures, we need to have good measures of performance. Similarly, in Chapter 8, we will see that when we train individuals we are interested in increasing their performance level. Good performance measures will allow us to see if the training leads to increased performance. When rewarding and motivating employees, as covered in Chapter 9, we are often interested in having a clear tie between pay and performance. But all of these examples beg the fundamental question of how we measure performance.
