ABSTRACT
SUMMARY This chapter concerns ways that applications oftelematics affect the places where information processing or 'knowledge work' is performed. It focuses on shifts occurring between conventional workplaces and homes. A number of case studies of 'teleworking' are presented, where telematics is associated with such a shift. These are discussed in terms of underlying social, economic and technological dynamics, and the learning and evolutionary shaping of technological and organizational arrangements that occur as initiatives proceed. From these data and available secondary sources, five current patterns of redistribution in the location of knowledge work are identified. The chapter concludes with an examination of the way that telematics services are themselves being shaped by the emergence of dispersed models of working, as well as facilitating their emergence, and a consideration of who the beneficiaries of 'teleworking' are.
