ABSTRACT
There is more to listening than meets the ear. The spoken word is not the only way people present information. The rate at which words are spoken, the tone of voice used, and its pitch and volume can all convey meaning, as can the way the speaker is dressed, his gestures, eye contact and body movement. If the words are heard in isolation and the accompanying non-verbal signals, audio-vocal and visual-gestural, are ignored, then the listener will miss important information and her understanding of the message will be incomplete.
