ABSTRACT
The term ‘public sector’ covers the whole range of public organisations from national government ministries and departments to government business enterprises and local government tourism departments. Just as tourism is an extremely diverse and complex industry so also is the public sector, with its wide range of organisations of tremendous variety, linked together in complex structures and relationships. In this study PSM is taken as being similar to the more traditional term ‘public administration’, and is applied to the management or administration of the whole of the public sector, national, state and local. There are various definitions which can be given to these two terms and to the term ‘bureaucracy’. New meanings are always being added as different aspects of management are stressed. The definitions, however, are all concerned with the functioning of the public sector with its responsibility to serve the public interest and as it works to achieve public objectives (Dunsire 1973; Hughes 1994; Wilson 1989).
