ABSTRACT
In writing about ‘the quality school’ Glasser (1990) draws an analogy with management in industry and argues that whilst productivity, in educational terms, depends on classroom teachers as the ‘first-level’ managers, it also depends on how well they in turn are managed by the ‘middle and upper-level’ managers above them. Just as students and pupils should feel good about the quality of work which they are doing, so teachers too should enjoy a sense of being valued for their competence. In Glasser’s argument, any shortage of effective teachers is caused not by any lack of individual merit but by how well teachers are trained and managed.
