ABSTRACT

A Handbook of Dispute Resolution examines the theoretical and practical developments that are transforming the practice of lawyers and other professionals engaged in settling disputes, grievance-handling and litigation. The book explains what distinguishes ADR from other forms of dispute resolution and examines the role ADR can play in a range of contexts where litigation would once have been the only option, such as family law and company law. In some areas, like industrial relations, ADR is not an alternative, but the main method of conflict-intervention, and several contributors draw on their experience of negotiating between management and unions. A wide variety of methods is open to the non-litigious, including resort to Ombudsmen, negotiation, small claims courts and mini-trials; these and other options receive detailed attention. Given the newness of ADR as a discipline, questions about the training of mediators and about the role of central government have not yet been resolved. The final section of the book is devoted to discussion of these issues. Case studies are drawn from the international arena - examples from China, Canada, Australia, Germany and North America place ADR in a cultural and historical perspective.

chapter 1|7 pages

Dispute resolution

The new wave

part I|86 pages

Dispute resolution mechanisms and procedural justice

chapter I|8 pages

Introduction

chapter 2|7 pages

Procedure or result

What do disputants want from legal authorities?

chapter 4|12 pages

Complaints mechanisms in administrative law

Recent developments

chapter 6|9 pages

Neighbour disputes

Community mediation schemes as an alternative to litigation

chapter 7|21 pages

Negotiation and mediation

From inelegant haggling 1 to sleeping giant 2

part II|77 pages

Disputes in social context

chapter II|3 pages

Introduction

chapter 8|21 pages

Industrial relations disputes

The ACAS role Advisory, Conciliation and Arbitration Service

chapter 9|13 pages

Alternative dispute resolution

Financial services

chapter 10|12 pages

Family conciliation

From research to practice

chapter 11|11 pages

Articulating the power of ‘us plus them'

Community conflict, compromise and consensus 1

chapter 12|15 pages

Consumer protection

Strategies for dispute resolution

part III|71 pages

Adr

chapter III|2 pages

Introduction

chapter 13|24 pages

Non-judicial dispute processing in West Germany

The Schiedsstellen contribution to the resolution of social conflicts and their interaction with the official legal system 1

chapter 14|20 pages

Building an arbitration and mediation centre from international foundations to domestic rooftops

A case study of the British Columbia International Commercial Arbitration Centre

chapter 15|10 pages

Mediation in the People's Republic of China

Some general observations

part IV|38 pages

Training, research and futures

chapter IV|1 pages

Introduction

chapter 17|19 pages

Training mediators

Moving towards competency-based training

chapter 18|11 pages

Considering dispute resolution

A research prospectus 1

chapter 19|5 pages

Conclusion

Dispute resolution futures