ABSTRACT

This article discusses the emerging trends in eGovernment, based on the most recent results of Accenture’s global study and rankings of countries’ eGovernment maturity. Governments began outlining their visions for online service delivery some five years ago, and, since that time, have had varying degrees of success in turning those visions into reality. The benefits are clear–faster, cheaper, more personalized and efficient service delivery that citizens and businesses can access literally whenever they need it.

130Realizing those benefits has, however, proven somewhat elusive. The article discusses what governments will need to do to realize their eGovernment visions and highlights through example best practices in eGovernment.