ABSTRACT
There is growing agreement in organisations of all types and sizes that the cost and the value of human capital effort and achievement must be better tracked and reported. The demand to understand impact and value for money is intensifying. This can be met only by better planning and by rigorous and consistent evaluation. The indirect costs of human-intensive activities like training the price of time committed by those being developed. Alongside the drive to show value comes the focus on aligning people investments with business priorities or key performance indicators, KPIs using the same rigorous standards as organisations routinely apply to other important investments. The Inquiry into Future Lifelong Learning (IFLL), conducted in the UK by the National Institute of Adult Continuing Education (NIACE), estimated that in 2010 some 3.9 per cent of Gross domestic product (GDP) was spent on post-compulsory education and training.
