ABSTRACT
Strategic changes have become the norm.6 This is the area that will see the greatest pressure for stability and change. Pressure for stability comes from managers who believe they have a successful strategy. Pressure for change comes from managers who believe a new strategy is essential. Electronic business (e-commerce) is a source of continuing pressure. The strategic decisions focus on whether to have traditional outlets for products and services (bricks and mortar) or electronic outlets over the Internet (or both).
