Knowledge Management and Society: Evaluating the Convergence of Knowledge and Technology

The advent of technology has altered the working environment of the technical communicators, information technologists, and library scientists. In this chapter, we will show how these communication professionals can expand their skillsets and better integrate themselves in their organizations. Additionally, communication professionals can be more critical about the way they can use technology and be more active consumers of it. One of the insights we will provide is how knowledge is socially constructed in a community of professionals, and this will allow these stakeholders to claim a greater role in the workplace.