ABSTRACT
Problems arising out of the supply of goods and services are, however, covered in Chapters 2-5. The preliminary interview with the client should be the same as that mentioned in Chapter 3 (para 3.1).
8.2 Creditors’ questionnaire (NB: the right hand side of the questionnaire must contain a column for notes to assist in the follow-up. These will act as a reminder to obtain missing information such as letters from the consumer which the supplier has omitted to bring to the interview.) Client’s name, date Client’s address and telephone number Name of contacts at the client’s business Brief summary of the problem The name and address (including that of the registered office if it is a
company) of the supplier of the goods or services under the agreement Details of such goods or services Details of any contract with the supplier of the goods and services Is the agreement governed by the Consumer Credit Act 1974? (see
Chapter 9) YES/NO
Details of the information about the credit terms given to the creditor or hirer before the agreement was entered into
If a written quotation was given, brief details and dates Date on which the consumer signed the consumer credit agreement If the agreement was not made at the time the consumer signed the
agreement, was a copy given to him or her at that time? YES/NO When was a second copy of the agreement sent to the consumer?
