ABSTRACT
The cost of quality is easier, perhaps, to define as being the cost of the lack of quality, or the cost of ‘unquality’. The items which increase the costs of doing the work include:
1 the lack of a case plan can produce costly errors; 2 a badly written or incorrect case plan can cause costly errors; 3 a failure to agree a case plan with the client at the outset can cause
misunderstandings; 4 the failure to follow a case plan once agreed can cause costly errors, 5 correcting mistakes made due to the foregoing absorbs otherwise
chargeable time; 6 the costs of reworking work that has not been properly done; and 7 doing work which was not planned or anticipated can reduce or
even wipe out any profit margin.
