ABSTRACT
A satisfied client is one who feels that he has had good service from his solicitor, who believes that his case has gone well and who on paying his bill thinks that the benefits and service he has derived are fairly reflected in the amount of the bill. In short, he is satisfied that the case and the service are worth it. Service, as we have seen, is something which is experienced by the service receiver and only he can assess whether the service is good, bad or unsatisfactory. The service provider cannot truly claim to give good service unless this is supported by responses to client feedback, client questionnaires and client satisfaction ratings.
