ABSTRACT

Those replying were also asked to rank the criteria in order of importance to them. Two of the above selection factors were ranked so highly and almost unanimously that the other eight paled into relative insignificance. How would you rank them? A copy of the client survey results is contained in Appendix 15. The two most important and universally agreed selection factors were:

1 having a real understanding of needs; and 2 quality of professional staff.