ABSTRACT
The dictionary definition of ‘service’ is, ‘a contribution to the welfare of others; useful labour that does not provide a tangible commodity’. The legal service we provide, therefore, lies not in what we do, not in what we know, not in our files, not in our law books and not in our computers, but in the extent to which what we do or achieve increases the welfare of the client as perceived by the client. It is not what you do, but what you do for them that clients pay for. Service is an intangible commodity that can be judged only by the client. Service is measured by result rather than by input.
