ABSTRACT
If you found the above test of interest or value, then you may wish to probe further into the knowledge which you and the people in the firm have of your clients and their attitudes towards them. Partners, associates and case managers could take the client manager’s test set out below. The test answers are to be given to your best belief and knowledge, without preparation or conferring. The answers you give should be what you actually think, not what you would like to think. Don’t give the best answer, give the answer you think is correct for you.
