ABSTRACT
Organizations are networks of people. These people need to communicate with each other in order to perform the tasks necessary for the realization of the organizational goals. One of the problems that students are faced with when preparing for a managerial task in an organization is the fact that ‘organization’ and ‘communication’ are abstract concepts. Concepts like these need to be made concrete. What are the subjects in the communication? Who is involved? What is the purpose of the communication? This book will be useful for students who are being educated for managerial positions. It will help them to develop a theoretical framework for various types of conversations and will give them a guide to learning the skills necessary to hold these conversations in a professional manner. In many respects this is important in order to realize the goals of the organization (Baron & Markman, 2000; Margie, Dickson, & Tourish, 2004).
