ABSTRACT
We have now reviewed the basic processes that occur in working groups, as well as their development and structure, and we have considered how and when groups make good decisions and efficiently perform tasks. With this basic knowledge in hand, it should be possible for a knowledgeable individual to help real working groups become more effective. A factory foreman should be able to develop an assembly line that has both a positive work attitude and is also highly productive, a counselor should be able to create a satisfactory
and effective group therapy session, and a business manager should be able to create a harmonious work environment. Of course, these outcomes are not always easy to accomplish, but the goal of this chapter is to consider how they might be attained. In doing so we will apply some of the principles that we have discussed heretofore, but also discuss some other relevant research findings.
