ABSTRACT
Steffie is a corporate trainer preparing to facilitate a training session.Since she has given this training several times before, Steffie believes it will only take a couple of hours to prepare. She’ll need to go through a couple of boxes, pull out the relevant handouts, and copy them. Unfortunately, her week turns out to be extraordinarily busy and overcommitted. Day after day, those two hours she needs never seem to be available. Now it is the day before the training session. With a full day of work ahead of her, Steffie’s only chance to prepare is in the evening, but she has an early-evening appointment she cannot change. “I’ll just return to the office at 8:30, gather up what I need, and copy the handouts at the office,” she thinks, pleased that her plan will still allow her a good night’s sleep.
