ABSTRACT
The terms ‘harassment’ and ‘bullying’, and the differences between them, often confuse people. Although the terms are defined in greater detail in Chapter 3, both bullying and harassment consist of behaviours that are unwelcome, inappropriate, offensive, unreciprocated and irrelevant to work performance. Bullying is a specific form of harassment and is insidious by nature in the sense that it usually develops gradually (sometimes even imperceptibly until the pattern is established), but it has a cumulative, entrapping effect on the victim.
