ABSTRACT
BT has more than 100,000 employees scattered in 38 countries. Keeping everyone up to date is an immense task. Back in 1994 the company began building an intranet. For every important policy document it transfers to the intranet, BT reckons to save £20m. One example is BT’s price list. This two volume A4 document covers 7,000 products, eats up £860,000 of paper to publish, and costs £20m to edit. In the first two full years of intranet use, the total savings were in excess of £1 billion. Wayne Donaldson, who oversaw the project said, ‘Just mailing that to each salesman was an immense cost…Now it goes out on the intranet so there’s no danger of them quoting prices wrong. We’ve also set it up so if they click on a product, it will reveal a host of uses for it.’47 Mr Donaldson added that, ‘Beyond the immediate cost savings the intranet has ushered in a new working culture among BT staff.’48
