ABSTRACT
This chapter deals with two special types of random processes, the Markov and Poisson processes. You have seen aspects of both of these processes in earlier chapters. This final chapter, however brings this knowledge together in one place and develops it further. In particular, the theory and techniques needed for the analysis of systems characterized by random requests for service and random service times are developed here. Such systems include multi-user and multi-process computer operating systems, and the traffic on computer networks, switches, and routers.
