ABSTRACT
Electronic bill presentment and payment (EBPP) has the potential to fundamentally change the way that companies do business with each other and with their customers. Participating entities might select the right business model, the right tool set, and the right implementation strategies, but operational issues are equally important and must be addressed. With billions of paper bills targeted to be replaced by electronic presentment and payments, the participating entities obviously must devote sufficient attention and funding to performance, backup, recovery, data storage, quality of service, and customer support. Entities are expected to sign service-level agreements (SLA) with each other and with service providers.
