ABSTRACT
In the late 1990s, the market for enterprise resource planning (ERP) software grew by more than 30 percent a year. Experts, however, expect the ERP market growth to fall to about 15 percent as its upper end becomes saturated. The slack will be taken by other products, such as customer relationship management (CRM) software (see Chapter 5.2), which is expected to boom over the coming years to $35 billion, representing about 30 percent of the total world market for programming products.
