ABSTRACT
He investigates complaints about the actions or omissions of certain landlords by their tenants and other who receive a direct service from them. The scheme replaced the Housing Association Tenants Ombudsman Service on 1 April 1997, and landlords formally subject to its jurisdiction have become members of the Independent Housing Ombudsman Scheme, as have other registered social landlords, such as companies managing homes transferred from local authorities. Some landlords who are not social landlords are also members of the scheme.
