ABSTRACT
The evidence indicates that, whilst a high number of complaints are rejected (either because they relate to matters not within the Commissioner’s jurisdiction, whether relating to an excluded department or relating to matters of policy, or because they reveal no prima facie case of maladministration), once a complaint is admitted for investigation, the prospect of a finding of maladministration – at least in part – is high. In 1992, for example, of 186 completed investigations, 177 (or 95 per cent) cases were found to reveal maladministration.
