ABSTRACT
The paper considers the quality of decision making undertaken by operators using decision aids within dynamic and uncertain situations, and proposes a number of novel approaches to its assessment. We argue that decision making should be evaluated both in the context of ‘process’ (i.e. how a decision was reached) and of ‘outcome’ (i.e. what decision was reached). Furthermore, we suggest that decision quality can be couched in terms of the quality of situation assessment processes undertaken in support of a decision (i.e. the decision ‘substrate’), as well as the consistency and timeliness of the decision. The paper discusses a number of methodologies that show promise in evaluating these characteristics of decision making.
