ABSTRACT
Multisource feedback refers to ratings that can come from subordinates, peers, supervisors, internal customers, external customers, or others. When feedback comes from all the locations around a person (boss, subordinates, suppliers, customers) it is also called “360-degree” feedback. Usually, multisource feedback is collected for managers or supervisors, but it could be collected for any employee, with the raters depending on the employee's role in the organization. Multisource ratings are not always collected from all possible sources. For instance, sometimes only upward ratings are collected (i.e., subordinates are asked to rate their supervisor). Multisource ratings are collected through surveys using computer, telephone, in-person interviews, or paper-and-pencil questionnaires . The survey may be administered annually or more often. For example, a division of Motorola collects ratings quarterly by computer for automatic averaging of scores and providing of feedback reports to managers.
