ABSTRACT
Cognitive scientists who work in the Web design industry typically find themselves designing and evaluating complex Web-based systems to aid humans in a wide range of problem domains, like e-business, interpersonal communications, information access, remote meeting support, news reporting, or even gaming situations. In these domains, the technologies and the users’ tasks are in a constant state of flux, evolution, and coevolution. Cognitive scientists working in human-computer interaction, and Web design may try to start from first principles developing these Web-based systems, but they often encounter novel usage scenarios for which no guidance is available (Dumais & Czerwinski, 2001).
