ABSTRACT
In most cases, a good bit of anxiety, mistrust, misperception, and even subdued hostility walks in the door with the assessees on the day of the assessment. This is not going to be a normal day for them. On the other hand, the assessor wants assessees to be comfortable, at ease, and acting normal in order to get a clear read on what they are really like and so that they can focus and perform up to their true capabilities. The personal interaction with the assessee can either make the assessor’s job easier or even more difficult than it already is. Therefore, in addition to doing and saying the right things during the orientation, testing, and assessment interview, the assessor must consider how these things are done and said.
