ABSTRACT
Patricia Gallup is known not only for her determination but also her ability to nurture her employees and provide consistent, top-notch customer service. The success of Personal Computer (PC) Connection can be explained largely by its ability to produce continuous innovations and its commitment to putting the customers first. When employees are encouraged to enter into partnerships and learn with others inside and outside the organization, innovative ideas multiply. PC Connection has such partnerships with customers, suppliers, and the community; Gallup has motivated employees help to fulfill those partnerships. David Hall, the former CEO of the computer mail-order firm PC Connection, vividly recalls the event that convinced him Patricia Gallup would be a great business partner. Back in 1979, for an anthropology course during her senior year at the University of Connecticut, Gallup had to create an authentic tepee from scratch.
